Category:Radio Medical Traffic (RMT): Difference between revisions

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Radio medical traffic (RMT) is the most difficult clinical challenge that providers face in their jobs at YKHC. There are 50 villages/Subregional Clinics (SRCs) in the region staffed with Community Health Aides (CHAs) of varying degrees of training, limited formularies and supplies and weather and other challenges that make getting concerning patients into Bethel difficult. The SRC’s will often, but not always, have a NP/PA provider available to help assess and manage patients, and the [[media:SRC_Formulary.pdf|SRC formulary]] and supplies are more expanded but still very limited. Often patients will have to be managed for long periods of time creatively in the village with the CHA’s and midlevels while awaiting an opportunity to get a patient in if the weather is down, there are no runway lights, the medevac team is tied up or timed out ....  
In the villages, patients cared for by Community Health Aides (CHAs).  CHAs have standing orders for minor illnesses, but when the illness does have a standing order or is complicated, the CHA must consult with a provider. These communications are called Radio Medical Traffic (RMT).  The CHAs used to communicate with VHF radio, and the euphemism has remained, even though communication is now conducted through the EHR.
 
Each CHA is required to use the Community Health Aide Manuel (CHAM) for each and every encounter.  The CHAM outlines specific history questions and physical exam components for each visit. The CHAM also provides a plan for all assessments, which will list medications and interventions the CHA should follow. If a CHA has Standing Orders, s/he does not need to send an RMT unless the patient has specific history or exam findings that would warrant reporting.  You should familiarize yourself with the CHAM and request free access at https://access.echam.org/exist/index.html.


Routine RMT evaluation, follow up, treatment, referrals, etc., is a challenge with this kind of distance delivery. It is a high risk interaction. You are managing the patient secondhand and depending on vitals, CHA exams and history. You will often be overwhelmed with the sheer volume of RMT and other clinical demands on your time. Be sure to not rush too much. Pay attention and address any ‘red flags’ in the patient history and exam. Take the time to look at the problem and medication lists when indicated (i.e., a patient with a chronic condition that requires daily meds but isn’t taking them or needs a f/u in Bethel; a patient with recurrent OM that was treated less than a month ago with Amoxicillin and therefore needs to now have Augmentin, etc.).
An RMT is sent in by the CHA through PowerChart, where they come into message centers under the Proxies Tab as panels (i.e., Chronic Peds, Emergency, Kusko or Yukon). These proxies are set up for providers by IT as part of the initial onboarding process.


Villages are small communities. Often the patient that a CHA is caring for is a relative, friend or well known to them. This can place them in a difficult position socially and professionally. It adds a tremendous amount of stress to their job. It may be difficult for a CHA to make an OCS report (child protective services), resuscitate a loved one, and remain objective in evaluating some patients. RMT providers must remain sensitive to this challenge and assist the CHAs in any way possible.
At any given time there are assigned providers (some internal at YKHC and some remote providers) for each panel who will review the cases submitted and send back the form with assessment/instructions. After reading the encounter, the provider reviews order proposed by the CHA and mofifies them as needed, writes an addendum to the encounter which includes their plan, and sends it back to the CHA.
 
Emergency cases are sent to the Emergency Proxy which is reviewed by the NW physicians.  


Orientation for RMT will extend through your entire tenure at YKHC because there are so many different scenarios and new challenges that arise even daily. Work with others to figure out how best to manage RMT patients and don’t hesitate to ask for help repeatedly until you get more comfortable with different scenarios. It is better to ask and learn (remembering there is often more than one way to handle a particular situation).
Orientation for RMT will extend through your entire tenure at YKHC because there are so many different scenarios and new challenges that arise even daily. Work with others to figure out how best to manage RMT patients and don’t hesitate to ask for help repeatedly until you get more comfortable with different scenarios. It is better to ask and learn (remembering there is often more than one way to handle a particular situation).


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|style="width:25%"|[[RMT Process]]
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|style="width:25%"|[[RMT Pearls]]
!|RMT TYPES
|style="width:25%"|[[Regular (Outpatient) RMT]]
!|RMT FORMULARIES
|style="width:25%"|[[Urgent RMT]]
 
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|[[OB RMT]]
[[media:RMT Village Clinics.pdf|Kusko and Yukon Village Clinics List]]
|[[Death in Village]]
<br/>[[RMT Process]]
</br>[[RMT Pearls]]
</br>[[Death Protocol|Death in the Village]]
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[[Emergency RMT Scenarios and Responses|Emergency RMT Scenarios and Responses]]
<BR/>[[OB RMT]]
<br/>[[Regular (Outpatient) RMT]]
<br/>[[Urgent RMT]]
<br/>[[Chronic Pediatric RMT]]
<br/>[[Emergency Provider RMT]]
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[[media:SRC_Formulary.pdf|Subregional Clinics Formulary]]
<br/>[[media:Village_Formulary.pdf|Village Clinics Formulary]]
<br/>'''''[[Emergency Medications Available in the Village]]'''''
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==Outpatient RMT Introduction==
In the villages, patients are taken care of mostly by Health Aides (HAs) who consult with their assigned outpatient providers when patient care falls outside of their standing orders or expertise.  These communications are called RMT’s (Radio Medical Traffic).
RMT’s are sent in by Health Aides through PowerChart/FirstNet where they come into message centers under the Proxies Tab as panels (i.e., Chronic Peds, Emergency, Kusko or Yukon).  These proxies are set up for providers by IT, usually as part of the initial onboarding process.
At any given time there are assigned providers (some internal at YKHC and some remote providers) for each panel who will review the cases submitted and either discuss the care plan with the Health Aide via telephone, or send back the form with assessment/instructions.  They will read the encounter, review orders from the appropriate power plan, modify the orders as needed, submit an addendum to the encounter with their plan, and send it back to the Health Aides. 
Emergency cases who need Medevac or immediate attention to Bethel, are called in to the on-call Ward Docs in North Wing and sent to the Emergency Proxy panel.
When Telemed (media files) are reviewed as part of the RMT, providers should add a charge by selecting the order ''"Telemed Consult Level 1"'' and insert ''"..rmtmediareview"'' autotext (sampled below).
:"Appreciate the photos of the _ that were sent to the Bethel provider so that the Health aide could get some help with the diagnosis and treatment plan.
:Diagnosis:  _
:Plan:  _
:Please give immunizations that are due."
For more details about the process of RMT, urgent RMT, emergency RMT, and different scenarios, click on the Radio Medical Traffic Link at the top of this section.
==OB Scenarios==
===Bleeding===
[[OB Triage Patients#Preterm and term vaginal bleeding evaluation|Preterm and term vaginal bleeding evaluation]]
Assess amount of hemorrhage by “pad” count and POC Hgb and transport commercial to Bethel OB Triage (if EGA > 20 weeks, otherwise to the ER) if vital signs stable and hemorrhaging allows. Consider IV fluids as needed.
===Labor===
[[media:Village OB Patient in Possible Labor.pdf|Village OB Patient in Possible Labor]]
===Abortion/Threatened Abortion===
If a POC HGB and vital signs are stable this patient may go to the ER in Bethel on the next available flight. She should be warned that she may in be in Bethel for at least 2-3 days as part of the evaluation. There is also a risk she may bleed to death if she remains in the village.
===Delivery===
[Link to OB-Newborn/OB Special Circumstances/Labor in the Village]]
If a (non-preterm) delivery is imminent in the village, encouraging the CHA to marshal resources in the clinic area for delivery is important including finding the most experienced (even former) CHA or traditional mid-wife. If the term laboring mother is unstable (or didn’t sign a BIB agreement) then activating a medevac to bring the patient to Bethel OB Triage is appropriate.
==Death ==
===Expected===
[[Death in Village|Link to Death in Village]]
===Unexpected===
[[Death in Village|Link to Death in Village]]
==Links==
[[media:Village Formulary.pdf|Village Formulary]]
Link opens PDF file
[[media:SRC Formulary.pdf|SRC Formulary]]
Link opens PDF file

Revision as of 01:48, 9 October 2020

In the villages, patients cared for by Community Health Aides (CHAs). CHAs have standing orders for minor illnesses, but when the illness does have a standing order or is complicated, the CHA must consult with a provider. These communications are called Radio Medical Traffic (RMT). The CHAs used to communicate with VHF radio, and the euphemism has remained, even though communication is now conducted through the EHR.

Each CHA is required to use the Community Health Aide Manuel (CHAM) for each and every encounter. The CHAM outlines specific history questions and physical exam components for each visit. The CHAM also provides a plan for all assessments, which will list medications and interventions the CHA should follow. If a CHA has Standing Orders, s/he does not need to send an RMT unless the patient has specific history or exam findings that would warrant reporting. You should familiarize yourself with the CHAM and request free access at https://access.echam.org/exist/index.html.

An RMT is sent in by the CHA through PowerChart, where they come into message centers under the Proxies Tab as panels (i.e., Chronic Peds, Emergency, Kusko or Yukon). These proxies are set up for providers by IT as part of the initial onboarding process.

At any given time there are assigned providers (some internal at YKHC and some remote providers) for each panel who will review the cases submitted and send back the form with assessment/instructions. After reading the encounter, the provider reviews order proposed by the CHA and mofifies them as needed, writes an addendum to the encounter which includes their plan, and sends it back to the CHA.

Emergency cases are sent to the Emergency Proxy which is reviewed by the NW physicians.

Orientation for RMT will extend through your entire tenure at YKHC because there are so many different scenarios and new challenges that arise even daily. Work with others to figure out how best to manage RMT patients and don’t hesitate to ask for help repeatedly until you get more comfortable with different scenarios. It is better to ask and learn (remembering there is often more than one way to handle a particular situation).

GENERAL INFORMATION RMT TYPES RMT FORMULARIES

Kusko and Yukon Village Clinics List
RMT Process
RMT Pearls
Death in the Village

Emergency RMT Scenarios and Responses
OB RMT
Regular (Outpatient) RMT
Urgent RMT
Chronic Pediatric RMT
Emergency Provider RMT

Subregional Clinics Formulary
Village Clinics Formulary
Emergency Medications Available in the Village

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