Quick Consumer Message

You can send a quick consumer message to a patient from the Results and Results FYI action panes by selecting the Additional Forward Action check box and choosing the Send to Consumer option from the Additional Forward Action list. A consumer message is sent to the patient behind the scenes when you endorse or save the result.

• The comment you enter in the action pane is displayed in the body of the message above the result table (limit 255 characters).
• You can copy an internal provider or a pool on the consumer message by entering the appropriate information in the To box.
• Result information is inserted into the body of the quick consumer message.
• Discrete results display the date and time, event name, value, reference range, and normalcy indicator.
• Microbiology results display the date and time, result type, event name, and positive or negative normalcy indicator.
• Anatomic Pathology, Radiology, and Procedure (ECG) results display the date and time, result type, subject, and normalcy indicator.
• HLA contains the date, time, and the result type.
• When you create a quick consumer message from a result in your inbox, you are defined as the responsible provider. If you are proxy to another user's inbox and create a quick consumer message from a result, the name of the user's inbox that you are proxy to is defined as the responsible provider. If you create a quick consumer message from a result that is in a pool, you are defined as the responsible provider if you are a physician. If you create a quick consumer message from a result that is in a pool and you are not a physician, the name of the ordering physician is defined as the responsible provider.

Note

• The Send to Consumer option is meant to be explicitly selected so that a message is not inadvertently sent to the patient.
• The Send to Consumer option is not displayed as an option when the patient does not have a portal account (myYKHealth).
• Send to Consumer is not an option when you are refusing results.