JenniferH: Created page with "You can send a ''quick consumer message'' to a patient from the Results and Results FYI action panes by selecting the '''Additional Forward Action''' check box and choosing th..."

2021-02-18T06:22:13Z

Created page with "You can send a ''quick consumer message'' to a patient from the Results and Results FYI action panes by selecting the '''Additional Forward Action''' check box and choosing th..."

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You can send a ''quick consumer message'' to a patient from the Results and Results FYI action panes by selecting the '''Additional Forward Action''' check box and choosing the '''Send to Consumer''' option from the Additional Forward Action list. A consumer message is sent to the patient behind the scenes when you endorse or save the result.
*The comment you enter in the action pane is displayed in the body of the message above the result table (limit 255 characters).
*You can copy an internal provider or a pool on the consumer message by entering the appropriate information in the To box.
*Result information is inserted into the body of the quick consumer message.
*Discrete results display the date and time, event name, value, reference range, and normalcy indicator.
*Microbiology results display the date and time, result type, event name, and positive or negative normalcy indicator.
*Anatomic Pathology, Radiology, and Procedure (ECG) results display the date and time, result type, subject, and normalcy indicator.
*HLA contains the date, time, and the result type.
*When you create a quick consumer message from a result in your inbox, you are defined as the responsible provider. If you are proxy to another user's inbox and create a quick consumer message from a result, the name of the user's inbox that you are proxy to is defined as the responsible provider. If you create a quick consumer message from a result that is in a pool, you are defined as the responsible provider if you are a physician. If you create a quick consumer message from a result that is in a pool and you are not a physician, the name of the ordering physician is defined as the responsible provider.

'''''Note'''''
*The Send to Consumer option is meant to be explicitly selected so that a message is not inadvertently sent to the patient.
*The Send to Consumer option is not displayed as an option when the patient does not have a portal account (myYKHealth).
*Send to Consumer is not an option when you are refusing results.

Quick Consumer Message - Revision history

JenniferH: Created page with "You can send a ''quick consumer message'' to a patient from the Results and Results FYI action panes by selecting the '''Additional Forward Action''' check box and choosing th..."