Tiger Connect

Overview

Tiger Connect has replaced pagers at YKHC. It should be installed on all work phones and you can install it on your personal phone as well. It is automatically installed on your PowerChart/FirstNet desktop and you should also install this on your regular desktop.

Tiger Connect allows you to text within YKHC and to ANMC providers. You can text individuals as well as groups.

Roles

Roles may be assigned as well. As providers in these roles go on/off duty, they will transfer the ‘role’ to the on coming provider.

NAME OF ROLE	WHY TO USE IT
Administrator on-call	To request approval for YK pay for patients who do not meet preapproved criteria. (On nights and weekends, you can use the RMT or ED doctor’s name for urgent travel.)
Clinical Director on-call	For CD on call issues, and, if you are a hospitalist, to call in sick
ED doctor on duty	To communicate about a patient for whom a medevac is already activated. (Usually better to just call the main ED number and ask to speak to the ED doc). To communicate about a patient who needs to be transferred to the ED, NOT EMERGENCY RMT (unless patient is already being medevac’d)
Kusko Wards Doctor (Emergency RMT)	To communicate to the wards doctor about patients from Kusko Villages, including FOR EMERGENCY RMT. For SRC providers, emergency consultation with physician.
Yukon Wards Doctor (Emergency RMT)	To communicate to the wards doctor about patients from Yukon Villages, including FOR EMERGENCY RMT. For SRC providers, emergency consultation with physician.
Pediatrics Wards on duty	To communicate about any chronic pediatric patient (CPP) from any village, to consult for any pediatric patient, to summon a pediatrician for an emergency including attendance at a delivery. RMT for any chronic pediatrics patient.
Star Doc on-call	If you are the Night Float, use this to call in your back-up doctor for medevacs.
High Risk OB (HROB) on-call	To communicate about patients with pregnancy-related complications.

Groups

NAME OF GROUP	WHY TO USE IT
Trauma Heads Up	This is when we have a trauma coming in that allows us to make sure those that are on call to be on alert. You do not need to call back unless you have questions, this one is just an FYI Sender of a heads up message content - needs to enter in basic information, anticipated and ETA. If it gets cancelled please use this notification and “cancel” in message. Pharmacy OR CRNA ED Charge Nurse ED Doctor RT CT Tech Lab
Trauma Level I Activation (full trauma activation)	This would require all those on the list to come to the ER/or other location if different. Please do not call as this takes time away from staff already dealing with an emergent issue. Sender of Trauma level I activation message content – Location, anticipated needs, keep it short and sweet. (you may exclude any one from this list if you are sure you will not need them- example - EX-OR CRNA) Pharmacy OR CRNA ED Charge Nurse ED Doctor RT CT Tech Lab
Trama level II Activation (modified trauma)	Please send, it allows us to verify activation. Sender message – MRN, RM# ED Doc, RT CT Tech ED Charge Nurse
***Charge nurses will be responsible for making sure the data gets placed in the green folder at the nurses’ stationfor any Trauma.

Text Duration

Texts live for 1 day only and then will disappear, so it is not intended for permanent documentation.