Tiger Connect

From Guide to YKHC Medical Practices

Revision as of 02:36, 1 February 2023 by JenniferH (talk | contribs) (→‎Roles)

Overview

Tiger Connect has replaced pagers at YKHC. It is automatically installed on your PowerChart/FirstNet desktop and you should also install this on your regular desktop. It can be installed on your personal phone as well.

Tiger Connect allows you to text within YKHC and to ANMC. You can text individuals as well as groups. Roles may be assigned as well and as providers go on/off duty, they will transfer the ‘role’ to the subsequent provider.

Roles

Roles may be assigned as well. As providers in these roles go on/off duty, they will transfer the ‘role’ to the on coming provider.

NAME OF ROLE WHY TO USE IT WHEN TO USE IT
Administrator on-call To request approval for YK pay for patients who do not meet preapproved criteria. (On nights and weekends, you can use the RMT or ED doctor’s name for urgent travel.) 24 hours a day, any day
Audiologist On Call To address any audiology questions or concerns Available Monday-Friday
CHAP on Call
COVID-19 Response Team 24 hours a day, any day
CT Tech on Duty to communicate any questions regarding CT exams. Also can be used to notify about inbound patients (i.e. ER pending arrivals) but emergent response is probably still best with a phone call (not all staff have TT on their cell phones). 24 hours a day, any day
Charge Nurse A/B/C regular outpatient clinic hours
Child Abuse on Call 24 hours a day, any day
Clinic A/B/C Pharmacist to help providers and patients in clinic with medication questions. to discuss any concerns with Coumadin anticoagulation therapy. to complete Drug Utilization reviews. see Clinic Pharmacist for more details Monday-Friday 8:30am-5:30pm (except holidays)
Clinical Director on-call For CD on call issues, and, if you are a hospitalist, to call in sick 24 hours a day, any day
Clinician Ethicist on-call 24 hours a day, any day
Dental on Call 24 hours a day, any day
ED Charge Nurse On Duty 24 hours a day, any day
ED doctor on duty To communicate about a patient for whom a medevac is already activated. (Usually better to just call the main ED number and ask to speak to the ED doc). To communicate about a patient who needs to be transferred to the ED, NOT EMERGENCY RMT (unless patient is already being medevac’d) 24 hours a day, any day
Endoscopist On Duty
Ethics Committee On Call 24 hours a day, any day
Family Medicine Resident On Call to contact the family medicine resident 24 hours a day, any day (for scheduled family medicine shifts)
Halibut Hall Registration
Hooper Bay Provider On Call
Hostel 24 hours a day, any day
IT Manager On Call
IT Network on Call
IT RAVEN On Call
IT Service Desk On Call x6070 To communicate urgent staff IT needs
Inpatient Pharmacy On Call to notify about Code Blues, intubations, C-sections, or other critical patients during business hours. to address any pharmacy questions about care of patients in the inpatient units. see Inpatient Pharmacist for more details 24 hours a day, any day
Kusko Wards Doctor (Emergency RMT) To communicate to the wards doctor about patients from Kusko Villages, including FOR EMERGENCY RMT.

For SRC providers, emergency consultation with physician.

Every day 8a-6p (even holidays and weekends)
LTC (Elders Home) Doc
LTC Pharmacy On Call to address pharmacy questions about patients staying at the Long Term Care Center
NW Charge Nurse On Duty 24 hours a day, any day
OB Charge Nurse On Duty 24 hours a day, any day
OB High Risk On Call HROB To communicate about patients with pregnancy-related complications. 24 hours a day, any day
OR CRNA On Call 24 hours a day, any day
OR Charge Nurse On Call 24 hours a day, any day
OR Circulating Nurse On Call 24 hours a day, any day
OR Scrub Tech On Call 24 hours a day, any day
Optometry On Call For emergency optometry consults after 5pm weekdays, weekends, and holidays
Outpatient Pharmacy 1 and 2 to address any questions about medications that are being filled by pharmacy that may not be answered by the Clinic Pharmacist. see Outpatient Pharmacist for more details Monday-Friday 9am-7pm (except holidays)
PPE COVID-19 to communicate need for PPE if not available from department stock 24 hours a day, any day
Peds Wards on Duty To communicate about any chronic pediatric patient (CPP) from any village, to consult for any pediatric patient, to summon a pediatrician for an emergency including attendance at a delivery.

RMT for any chronic pediatrics patient.

24 hours a day, any day
Psych On Call
RN CM On Call-Peds
RN CM On Call - Family Med
RN CM on Call - WH to address any questions or concerns for the Women's Health Case Manager.
RN CM on Call for Provider Call Out's
SART Adult On Call 24 hours a day, any day
SART Peds On Call 24 hours a day, any day
Scheduling COVID-19
Scheduling Department on Call
Star Doc on-call If you are the Night Float, use this to call in your back-up doctor for medevacs. 24 hours a day, any day
Telehealth On Call Support
Travel On Call
Village Ops Pharmacist resource for providers in villages and for health aides and SRC providers (see Village Ops Pharmacist for more details Monday-Friday 8:30am-5:30pm (except holidays)
Yukon Wards Doctor (Emergency RMT) To communicate to the wards doctor about patients from Yukon Villages, including FOR EMERGENCY RMT.

For SRC providers, emergency consultation with physician.

Every day 8a-6p (even holidays and weekends)

Groups

NAME OF GROUP WHY TO USE IT
Trauma Heads Up
  • This is when we have a trauma coming in that allows us to make sure those that are on call to be on alert. You do not need to call back unless you have questions, this one is just an FYI
  • Sender of a heads up message content - needs to enter in basic information, anticipated and ETA. If it gets cancelled please use this notification and “cancel” in message.
  1. Pharmacy
  2. OR CRNA
  3. ED Charge Nurse
  4. ED Doctor
  5. RT
  6. CT Tech
  7. Lab
Trauma Level I Activation (full trauma activation)
  • This would require all those on the list to come to the ER/or other location if different. Please do not call as this takes time away from staff already dealing with an emergent issue.
  • Sender of Trauma level I activation message content – Location, anticipated needs, keep it short and sweet. (you may exclude any one from this list if you are sure you will not need them- example - EX-OR CRNA)
  1. Pharmacy
  2. OR CRNA
  3. ED Charge Nurse
  4. ED Doctor
  5. RT
  6. CT Tech
  7. Lab
Trama level II Activation (modified trauma)
  • Please send, it allows us to verify activation.
  • Sender message – MRN, RM#
  1. ED Doc,
  2. RT
  3. CT Tech
  4. ED Charge Nurse
***Charge nurses will be responsible for making sure the data gets placed in the green folder at the nurses’ station for any Trauma.
OR C-Section
  • To quickly notify staff that would be needed in case of a C-Section
  1. Peds Wards On Duty
  2. OR CRNA On Call
  3. OR Circulating Nurse On Call
  4. OR Scrub Tech On Call
  5. RT On Call !!CORRECT!!
  6. OR Charge Nurse on Call

Text Duration

Texts live for 1 day only and then will disappear, so it is not intended for permanent documentation.

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