Overscheduling
From Guide to YKHC Medical Practices
Definition: to schedule in excess of capacity.
Purpose: to achieve the desired productivity when a substantial percentage of patients are expected to be no-shows (i.e. not show up for their appointment).
For different no-show rates and different numbers of appointments, the likelihood of a certain number of patients showing up can be probabilistically modeled.
Second-order approximation (bootstrap method)
Assumptions:
- Each patient has the same likelihood to no-show.
- The likelihood that each patient is a no-show is statistically independent of the likelihood of no-show of the other patients.
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