Overview
Tiger Connect has replaced pagers at YKHC. It is automatically installed on your PowerChart/FirstNet desktop and you should also install this on your regular desktop. It can be installed on your personal phone as well.
Tiger Connect allows you to text within YKHC and to ANMC. You can text individuals as well as groups. Roles may be assigned as well and as providers go on/off duty, they will transfer the ‘role’ to the subsequent provider.
Roles
Roles may be assigned as well. As providers in these roles go on/off duty, they will transfer the ‘role’ to the on coming provider.
COVID
NAME OF ROLE |
WHY TO USE IT |
WHEN TO USE IT
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COVID-19 Response Team
|
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24 hours a day, any day
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PPE COVID-19 |
to communicate need for PPE if not available from department stock |
24 hours a day, any day
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Scheduling COVID-19 |
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EMERGENCY SERVICES
NAME OF ROLE |
WHY TO USE IT |
WHEN TO USE IT
|
Administrator on-call |
To request approval for YK pay for patients who do not meet preapproved criteria. (On nights and weekends, you can use the RMT or ED doctor’s name for urgent travel.) |
24 hours a day, any day
|
CHAP on Call |
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Child Abuse on Call |
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24 hours a day, any day
|
Clinical Director on-call |
For CD on call issues, and, if you are a hospitalist, to call in sick |
24 hours a day, any day
|
Clinician Ethicist on-call |
|
24 hours a day, any day
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ED Charge Nurse On Duty |
|
24 hours a day, any day
|
ED doctor on duty |
To communicate about a patient for whom a medevac is already activated. (Usually better to just call the main ED number and ask to speak to the ED doc). To communicate about a patient who needs to be transferred to the ED, NOT EMERGENCY RMT (unless patient is already being medevac’d) |
24 hours a day, any day
|
ER Pharmacist |
to answer questions from the ER about prescriptions |
9am-10pm, Monday-Friday (except holidays)
|
Ethics Committee On Call |
|
24 hours a day, any day
|
OB High Risk On Call HROB |
To communicate about patients with pregnancy-related complications. |
24 hours a day, any day
|
OR CRNA On Call |
for help with difficult airway or intubation OR general anesthesia needs with C-section or other emergency procedures, part of OR STAT C-section group |
24 hours a day, any day
|
OR Charge Nurse On Call |
to schedule an OR case after discussing it with anesthesia |
24 hours a day, any day
|
OR Circulating Nurse On Call |
texted as part of OR STAT C-section group |
24 hours a day, any day
|
OR Scrub Tech On Call |
texted as part of OR STAT C-section group |
24 hours a day, any day
|
Psych Inpt On Site (not for patients) |
|
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SART Adult On Call |
|
24 hours a day, any day
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SART Peds On Call |
|
24 hours a day, any day
|
IT DEPARTMENT
NAME OF ROLE |
WHY TO USE IT |
WHEN TO USE IT
|
IT Manager On Call |
Use if you can’t get a hold of a tech via x6070 or TigerConnect, or if you need to escalate |
8am-8pm
|
IT Network on Call |
For internal use only |
|
IT RAVEN On Call |
Use if it is not practical to call and you know it’s a RAVEN issue. |
8am-8pm
|
IT Service Desk On Call x6070 |
Providers should use when it is too urgent for a ticket but not convenient to stay on the line with a tech. (e.g. when they are with a patient) |
8am to 8pm
|
LONG TERM CARE (LTC)
NAME OF ROLE |
WHY TO USE IT |
WHEN TO USE IT
|
LTC (Elders Home) Doc |
The physician that staff at LTC should contact when they have medical questions about a LTC resident |
|
LTC Pharmacy On Call |
The pharmacist that staff at LTC should contact when they have medication questions (including needing refills of PRN medications and questions about items on the MAR) |
9am-10pm, every day
|
NURSE ROLES
NAME OF ROLE |
WHY TO USE IT |
WHEN TO USE IT
|
Charge Nurse A/B/C |
Any questions about a patient being seen in OPC. Patients who need to be seen via nurse only clinic. Pharmacy TT to see which tube station to send meds to. |
8am-5pm, Monday-Friday (except Holidays)
|
ED Charge Nurse On Duty |
|
24 hours a day, any day
|
NW Charge Nurse On Duty |
|
24 hours a day, any day
|
OB Charge Nurse On Duty |
For the providers to alert the charge nurse of patients that are on their way to the unit( from village or clinic), or to ask questions of the charge nurse on duty |
24 hours a day, any day
|
RN CM On Call-Peds |
|
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RN CM On Call - Family Med |
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RN CM on Call - WH |
to contact Women's Health Case Manager on duty |
|
OPERATING ROOM (OR)
NAME OF ROLE |
WHY TO USE IT |
WHEN TO USE IT
|
OR CRNA On Call |
for help with difficult airway or intubation OR general anesthesia needs with C-section or other emergency procedures, part of OR STAT C-section group |
24 hours a day, any day
|
OR Charge Nurse On Call |
to schedule an OR case after discussing it with anesthesia |
24 hours a day, any day
|
OR Circulating Nurse On Call |
texted as part of OR STAT C-section group |
24 hours a day, any day
|
OR Scrub Tech On Call |
texted as part of OR STAT C-section group |
24 hours a day, any day
|
PHARMACY ROLES
NAME OF ROLE |
WHY TO USE IT |
WHEN TO USE IT
|
BH Pharmacy On Call |
The pharmacist that staff at our BH residential facilities should contact when they have medication questions |
9am to 10pm, every day
|
Clinic A/B/C Pharmacist |
to contact the clinic pharmacists that are located in Clinic A, Clinic B, and Clinic C teamrooms. see Clinic Pharmacist for more details |
Monday-Friday 8:30am-5:30pm (except holidays)
|
ER Pharmacist |
to answer questions from the ER about prescriptions |
9am-10pm, Monday-Friday (except holidays)
|
Inpatient Pharmacy On Call |
to communicate about admitted patients, as well as ER and outpatient patients who need medication from the inpatient pharmacy. There may be some overlap between this role and the ER pharmacist role due to the fact that there is some overlap with regards to where in the building a medication comes from. If it’s an IV medication, the Inpatient Pharmacy on call will generally be the one to contact and if it’s an oral medication the ER pharmacist would be the right person. But don’t worry about that too much, the pharmacy staff will get you in touch with the right person. see Inpatient Pharmacist for more details |
24 hours a day, any day
|
LTC Pharmacy On Call |
The pharmacist that staff at LTC should contact when they have medication questions (including needing refills of PRN medications and questions about items on the MAR) |
9am-10pm, every day
|
Outpatient Pharmacy 1 and 2 |
The pharmacists logged into these roles are the data entry pharmacists. They can be used to communicate with pharmacy staff regarding prescriptions that have been written, will be written, or to ask pharmacy related questions. see Outpatient Pharmacist for more details. |
8:30am-7:30pm, Monday-Friday (except holidays)
|
Village Ops Pharmacist |
for pharmacy questions when doing village travel by CHAs, SRC providers, and providers. see Village Ops Pharmacist for more details. |
8:30am-5:30pm, Monday-Friday (except holidays)
|
PROVIDER ROLES
NAME OF ROLE |
WHY TO USE IT |
WHEN TO USE IT
|
Audiologist On Call |
|
Available Monday-Friday
|
Dental on Call |
|
24 hours a day, any day
|
Endoscopist On Duty |
|
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ED doctor on duty |
To communicate about a patient for whom a medevac is already activated. (Usually better to just call the main ED number and ask to speak to the ED doc). To communicate about a patient who needs to be transferred to the ED, NOT EMERGENCY RMT (unless patient is already being medevac’d) |
24 hours a day, any day
|
Family Medicine Resident On Call |
to contact the Family Medicine Resident |
24 hours a day, any day (for scheduled shifts)
|
Kusko Wards Doctor (Emergency RMT) |
To communicate to the wards doctor about patients from Kusko Villages, including FOR EMERGENCY RMT.
For SRC providers, emergency consultation with physician.
|
Every day 8a-6p (even holidays and weekends)
|
OB High Risk On Call HROB |
To communicate about patients with pregnancy-related complications. |
24 hours a day, any day
|
Optometry On Call |
For emergency optometry consults |
after 5pm weekdays, weekends, and holidays
|
Peds Wards on Duty |
To communicate about any chronic pediatric patient (CPP) from any village, to consult for any pediatric patient, to summon a pediatrician for an emergency including attendance at a delivery.
RMT for any chronic pediatrics patient.
|
24 hours a day, any day
|
Star Doc on-call |
If you are the Night Float, use this to call in your back-up doctor for medevacs. |
24 hours a day, any day
|
Yukon Wards Doctor (Emergency RMT) |
To communicate to the wards doctor about patients from Yukon Villages, including FOR EMERGENCY RMT.
For SRC providers, emergency consultation with physician.
|
Every day 8a-6p (even holidays and weekends)
|
SUPPORT SERVICES
NAME OF ROLE |
WHY TO USE IT |
WHEN TO USE IT
|
CT Tech on Duty |
to communicate any questions regarding CT exams. Also can be used to notify about inbound patients (i.e. ER pending arrivals) but emergent response is probably still best with a phone call (not all staff have TT on their cell phones). |
24 hours a day, any day
|
Halibut Hall Registration |
|
|
Hostel |
|
24 hours a day, any day
|
RN CM On Call-Peds |
|
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RN CM On Call - Family Med |
|
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RN CM on Call - WH |
to contact Women's Health Case Manager |
|
RN CM on Call for Provider Call Out's |
|
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Scheduling Department on Call |
|
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Telehealth On Call Support |
|
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Travel On Call |
|
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Groups & Broadcast Lists
NAME OF GROUP |
WHY TO USE IT
|
Trauma Heads Up
|
- This is when we have a trauma coming in that allows us to make sure those that are on call to be on alert. You do not need to call back unless you have questions, this one is just an FYI
- Sender of a heads up message content - needs to enter in basic information, anticipated and ETA. If it gets cancelled please use this notification and “cancel” in message.
- Pharmacy
- OR CRNA
- ED Charge Nurse
- ED Doctor
- RT
- CT Tech
- Lab
|
Trauma Level I Activation (full trauma activation)
|
- This would require all those on the list to come to the ER/or other location if different. Please do not call as this takes time away from staff already dealing with an emergent issue.
- Sender of Trauma level I activation message content – Location, anticipated needs, keep it short and sweet. (you may exclude any one from this list if you are sure you will not need them- example - EX-OR CRNA)
- Pharmacy
- OR CRNA
- ED Charge Nurse
- ED Doctor
- RT
- CT Tech
- Lab
|
Trama level II Activation (modified trauma)
|
- Please send, it allows us to verify activation.
- Sender message – MRN, RM#
- ED Doc,
- RT
- CT Tech
- ED Charge Nurse
|
***Charge nurses will be responsible for making sure the data gets placed in the green folder at the nurses’ station for any Trauma.
|
OR C-Section
|
- To quickly notify staff that would be needed in case of a C-Section
- Peds Wards On Duty
- OR CRNA On Call
- OR Circulating Nurse On Call
- OR Scrub Tech On Call
- RT On Call !!CORRECT!!
- OR Charge Nurse on Call
|
Text Duration
Texts live for 3 days only and then will disappear, so it is not intended for permanent documentation.